Return & Refund Policies

We aim to maintain fairness and transparency for both clients and AmazonPublication.us.

Refund requests are handled according to the following conditions:

Order Cancellation Within 24 Hours

Clients may request a refund within 24 hours of order placement, subject to a 10% administrative and processing fee, provided no work has commenced.

If cancellation occurs before initial project materials or mockups are delivered:

Where work has already commenced:

Refund amounts may be prorated based on completed project milestones.
Completed work, consultations, publishing submissions, approved designs, formatting work, editing services, or delivered files are non-refundable.

Refund requests may not be approved if:

Final deliverables have been provided.
Publishing services have been completed.
Files have been approved by the client.
The client becomes inactive for more than 15 days without notice.
The project has progressed substantially.
The client changes their mind after approvals.
Multiple agencies are hired simultaneously for identical work solely for comparison purposes.

All refund decisions remain subject to review by AmazonPublication.us management.

Client collaboration is essential for successful completion.

If no client communication is received for 15 consecutive days, projects may be placed on hold.
Extended inactivity may require a project reactivation fee ranging between $150 – $600, depending on project status and workload.
Clients experiencing personal circumstances may request temporary project holds.

If refunds are issued:

Ownership rights remain with AmazonPublication.us.
Refunded concepts, drafts, files, materials, or work products may not be used, reproduced, displayed, or published by the client.

For questions regarding these Return & Refund Policies:

AmazonPublication.us

Email: info@amazonpublication.us